Refund policy

Products may only be exchanged or refunded if they are found to be damaged or major defective.

Once goods are sold, they are strictly non-refundable or exchangeable. If you received major defect or wrong item(s), kindly contact us at email: step8ight@cmaker.co / Whatsapp (+6017-3530138) for the returns.

Damaged in Transit / Defective Products

If the product is damaged or defective, you have the right to enter a claim.

How to Enter a Claim

Please contact us at step8ight@cmaker.co within 3 days once the product is received and discovered the fault. The faulty product shall be returned beforehand and a replacement product will be sent, subject to availability. Otherwise, the faulty product will be refunded in full when we have received the defective product. We will compensate the shipping cost of returning products. In the case of a full refund, we will also compensate the initial shipping costs. We are not responsible for payment gateway’s processing fee.

Damaged of defective products must be returned unworn, unwashed, and complete with all original tags and / or packaging.